This website uses cookies
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Consent Selection
Details
  • Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
    • Learn more about this provideropens in a new window
      CookieConsentStores the user's cookie consent state for the current domain
      Maximum Storage Duration: 1 yearType: HTTP Cookie
    • Learn more about this provideropens in a new window

      Some of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness. The provider may use the IP Addresses for ads measurement and ads personalization.

      test_cookieUsed to check if the user's browser supports cookies.
      Maximum Storage Duration: 1 dayType: HTTP Cookie
      rc::aThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
      Maximum Storage Duration: PersistentType: HTML Local Storage
      rc::cThis cookie is used to distinguish between humans and bots.
      Maximum Storage Duration: SessionType: HTML Local Storage
    • Learn more about this provideropens in a new window
      __cf_bmThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
      Maximum Storage Duration: 1 dayType: HTTP Cookie
  • Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

    • We do not use cookies of this type.

  • Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
    • Learn more about this provideropens in a new window
      p.gifKeeps track of special fonts used on the website for internal analysis. The cookie does not register any visitor data.
      Maximum Storage Duration: SessionType: Pixel Tracker
    • Learn more about this provideropens in a new window
      cusid [x2]This cookie is used to identify the frequency of visits and how long the visitor is on the website.
      Maximum Storage Duration: 1 dayType: HTTP Cookie
      cuvonThis cookie is used to determine when the visitor last entered the different subpages on the website.
      Maximum Storage Duration: 1 dayType: HTTP Cookie
    • Learn more about this provideropens in a new window
      c.gifCollects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner.
      Maximum Storage Duration: SessionType: Pixel Tracker
      _clckCollects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner.
      Maximum Storage Duration: 1 yearType: HTTP Cookie
      _clsk [x2]Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.
      Maximum Storage Duration: 1 dayType: HTTP Cookie
      _cltkRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator.
      Maximum Storage Duration: SessionType: HTML Local Storage
  • Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
    • Learn more about this provideropens in a new window

      Some of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness. The provider may use the IP Addresses for ads measurement and ads personalization.

      pagead/1p-user-list/#Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites.
      Maximum Storage Duration: SessionType: Pixel Tracker
      _gaUsed to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.
      Maximum Storage Duration: 2 yearsType: HTTP Cookie
      _ga_#Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.
      Maximum Storage Duration: 2 yearsType: HTTP Cookie
      _gcl_auUsed to measure the efficiency of the website’s advertisement efforts, by collecting data on the conversion rate of the website’s ads across multiple websites.
      Maximum Storage Duration: 3 monthsType: HTTP Cookie
      _gcl_lsTracks the conversion rate between the user and the advertisement banners on the website - This serves to optimise the relevance of the advertisements on the website.
      Maximum Storage Duration: PersistentType: HTML Local Storage
    • Learn more about this provideropens in a new window
      MR [x2]Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
      Maximum Storage Duration: 7 daysType: HTTP Cookie
      MUID [x2]Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.
      Maximum Storage Duration: 1 yearType: HTTP Cookie
      SRM_BTracks the user’s interaction with the website’s search-bar-function. This data can be used to present the user with relevant products or services.
      Maximum Storage Duration: 1 yearType: HTTP Cookie
      ANONCHKRegisters data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites.
      Maximum Storage Duration: 1 dayType: HTTP Cookie
      SMRegisters a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads.
      Maximum Storage Duration: SessionType: HTTP Cookie
    • Learn more about this provideropens in a new window
      suidCollects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform used by website owners for promoting events or products.
      Maximum Storage Duration: 1 yearType: HTTP Cookie
      suid_legacyCollects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform used by website owners for promoting events or products.
      Maximum Storage Duration: 1 yearType: HTTP Cookie
    • Learn more about this provideropens in a new window
      __Secure-ROLLOUT_TOKENUsed to track user’s interaction with embedded content.
      Maximum Storage Duration: 180 daysType: HTTP Cookie
      __Secure-YECStores the user's video player preferences using embedded YouTube video
      Maximum Storage Duration: SessionType: HTTP Cookie
      __Secure-YNIDUsed to track user’s interaction with embedded content.
      Maximum Storage Duration: 180 daysType: HTTP Cookie
      LAST_RESULT_ENTRY_KEYUsed to track user’s interaction with embedded content.
      Maximum Storage Duration: SessionType: HTTP Cookie
      LogsDatabaseV2:V#||LogsRequestsStoreUsed to track user’s interaction with embedded content.
      Maximum Storage Duration: PersistentType: IndexedDB
      TESTCOOKIESENABLEDUsed to track user’s interaction with embedded content.
      Maximum Storage Duration: 1 dayType: HTTP Cookie
      VISITOR_INFO1_LIVETries to estimate the users' bandwidth on pages with integrated YouTube videos.
      Maximum Storage Duration: 180 daysType: HTTP Cookie
      YSCRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.
      Maximum Storage Duration: SessionType: HTTP Cookie
      yt-icons-last-purgedNecessary for the implementation and functionality of YouTube video-content on the website.
      Maximum Storage Duration: PersistentType: HTML Local Storage
      ytidb::LAST_RESULT_ENTRY_KEYUsed to track user’s interaction with embedded content.
      Maximum Storage Duration: PersistentType: HTML Local Storage
      YtIdbMeta#databasesUsed to track user’s interaction with embedded content.
      Maximum Storage Duration: PersistentType: IndexedDB
  • Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
    • matrix_last_commercial_productPending
      Maximum Storage Duration: SessionType: HTML Local Storage
Cookie declaration last updated on 8/30/26 by Cookiebot
[#IABV2_TITLE#]
[#IABV2_BODY_INTRO#]
[#IABV2_BODY_LEGITIMATE_INTEREST_INTRO#]
[#IABV2_BODY_PREFERENCE_INTRO#]
[#IABV2_BODY_PURPOSES_INTRO#]
[#IABV2_BODY_PURPOSES#]
[#IABV2_BODY_FEATURES_INTRO#]
[#IABV2_BODY_FEATURES#]
[#IABV2_BODY_PARTNERS_INTRO#]
[#IABV2_BODY_PARTNERS#]
About
Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.

While our innovative Matrix product portfolio enables facilities to differentiate their offerings, it’s how we respond to service needs after the sale that truly sets us apart. We prioritize prompt response times to deliver on a key core value – providing a world-class experience for our customers, every time.

Equipment Care Guide /

Contact Us

Matrix Service Direct

Place service requests on the go with our intuitive, guided app experience. Get live repair status updates and access product repair history. Get started by downloading the app now!

request

Service Request Form

Click below to submit a service request online.

Request Form /

phone

Phone Number

Give us a call! Utilize our concierge callback service to avoid the wait.
Local 608.839.8686
Toll-free 866.693.4863


Parts Store

To acquire parts, please visit the Commercial Parts Store.

warranty

Warranty

Our promise of quality to you. We are committed to enhancing the total value proposition and the lowest total cost of investment with a robust warranty that will cover all of your product for the duration of the agreement.

Matrix Standard Warranty /
Matrix Extended Warranty /

software udates

Software Updates

Keep your console working properly with the latest software updates.

Learn More /
image 3

Owner's Manual

Never worry about a lost manual. We make the Matrix manuals available online for your convenience.

Learn More /
image 4

Preventative Maintenance

Extend the life of your Matrix products with proper care. Our preventive maintenance guides provide instructions.

Learn More /